Frequently Asked Questions

HOA Governance Related

What is the difference in the HOA and the Board of Directors?

The HOA consists of all owners within the geographic boundries of the HOA. Each and every owner is a member of the HOA. Membership is not optional. The Board of Directors consists of those volunteer owners who have been elected to conduct the day-to-day business of the HOA and make the decisions that affect all owners.

Who do I contact to volunteer to help on a committee or around the community?

You can contact the HOA board via the Contact Us form. The board will pass your information to the responsible chair of the committee.

Why do we pay HOA dues?

The HOA dues are very important to all the Heritage owners. They need to be paid in full and on time. The dues fund all of the common areas and exterior maintenance, landscaping, insurance, property management fees, repairs, water, gas, electric, and a host of other items. The dues are to keep the corporation running.

Aren’t the rules and covenants made to settle neighbor disputes?

No. The covenants exist to protect the appearance and value of the neighborhood as a whole. The Board cannot get involved in neighbor vs. neighbor disputes that do not deal with the covenants or where it would not be possible for them to know the facts of the situation with any certainty. We recommend that many of these types of issues (pet complaints, noise, etc.) can be resolved by speaking amicably with your neighbor. If that does not help, there may be more appropriate avenues than the Board or the HOA management company (i.e. animal control, police, etc.).

Can Heritage DCC&R’s be changed?

As the board stated before, the DCC&R’s at this time cannot be changed. The developer will not approve or make any changes to the DCC&R’s. Please do not contact Mann or send a change request to Mann. However, if and when the time comes to campaign for changes there is a process in place to follow before any changes can be considered. When referring to the DCC&R’s, Bylaws, etc. please be sure you have the updated/revised copies. (Refer to the HOA Documents on the the website) Any questions contact the HOA Board.

Can the HOA be dis-banned?

No, the period during which the corporation shall continue is perpetual. The City of Franklin is not in the business of taking over HOA’s. The City will not take over the Heritage HOA.

How is the fine money allocated?

The fine money is returned back into the Heritage operating budget to maintain the community.

Can I pay my dues online?

Yes, you can pay your dues online in the following ways:

  • For your convenience, there is a banner on the home page for paying your dues online. If you are ready to pay now, you can click here to pay.
  • You can click here to go to the OMNI website and click on the ONLINE PAYMENT icon.
  • Or you can pay online using your bank’s Bill Pay Service. Be sure to include your lot number in the memo!

Absentee Vs. Proxy Ballots?

Absentee ballots are typically provided to eligible voters who will be away, out of town (not at a party, shopping, etc) from the community on an election day. A proxy ballot is provided to someone voting on behalf of an individual who is not absent from the community but may not be capable of voting in person or doesn’t want to come to the meeting.

HOA Rules Enforcement Related

Who do I contact for barking dogs and dogs not on a leash?

Contact Animal Control at (317) 736-3924. For homeowners not picking up after their dogs on our common areas, please contact Omni with the homeowners address, description of the individual/pet and violation.

What if I have a problem with loud neighbors or concerns that require immediate attention?

We suggest that in circumstances that require emergency assistance that homeowners use their right to be safe and call the proper authorities in extreme cases, for instance, if a dog is running loose in a community animal control needs to be contacted.

What if I have a complaint about another homeowner who is not in compliance with the covenants and restrictions for my community?

You can contact Omni Management and speak to the Property Manager for that community and express your concern, they do a rotation schedule of property inspections and at that time they can address the issue to solve it quickly.

Aren’t the rules and covenants made to settle neighbor disputes?

No. The covenants exist to protect the appearance and value of the neighborhood as a whole. The Board cannot get involved in neighbor vs. neighbor disputes that do not deal with the covenants or where it would not be possible for them to know the facts of the situation with any certainty. We recommend that many of these types of issues (pet complaints, noise, etc.) can be resolved by speaking amicably with your neighbor. If that does not help, there may be more appropriate avenues than the Board or the HOA management company (i.e. animal control, police, etc.).

How is the fine money allocated?

The fine money is returned back into the Heritage operating budget to maintain the community.

Common Property Related

How do I report a public nuisance ? (Overgrown yard, unkempt property, Illicit discharge, etc.)

A report can be filed with the city using this link.

How do I report an abandoned vehicle?

City of Franklin uses the State’s definition of abandoned vehicle. You can report an abandoned vehicle to the city using this link.

Who is responsible for clearing debris off the sidewalks?

The occupant or the owner where there is no occupant, of the property adjoining any public sidewalk shall keep the sidewalk free of obstructions, debris, any foreign matter, snow and weeds.

See Ord. No. 2016-06, § 8, 4-18-2016

Who do I contact if a pole light is out?

If you see a pole light out you, write down the pole number, what street the pole is on and the address of the closest house to the pole, then contact Duke Energy, (800) 774-1202, and give them all of the above information. You can also report it using their website.

Who do I contact for barking dogs and dogs not on a leash?

Contact Animal Control at (317) 736-3924. For homeowners not picking up after their dogs on our common areas, please contact Omni with the homeowners address, description of the individual/pet and violation.

What if I have a problem with loud neighbors or concerns that require immediate attention?

We suggest that in circumstances that require emergency assistance that homeowners use their right to be safe and call the proper authorities in extreme cases, for instance, if a dog is running loose in a community animal control needs to be contacted.

Who do I call when the kids are in the park after dark?

The park hours are from dusk to dawn. If you hear or see anyone in the park after dusk, call the Franklin Police non-emergency (317) 736-5111.

Home Improvement Related

What types of projects require prior approval?

Please review your covenants and/or your architectural guidelines. Any improvement or physical change in appearance need approval. Also, swing sets, play sets, trampolines, flag pole, exterior lights, etc. Planting trees does not require Architectural Change Committee (ACC) approval however please review city codes when considering planting by the road as there are certain city restrictions.

Why do exterior changes require prior approval?

The covenants require it. The idea behind the restriction is to ensure that the appearance of homes remains in compliance with the protective covenants of your association, toward the goal of protecting and enhancing overall property values.

How do I know what is allowed within the community such as basketball goals, satellite dishes, fences, pools, and hot tubs?

There are covenants and restrictions that were given to homeowners at closing that they can use for reference to see what the community will allow. If they do not have these documents they can contact the title company or closing representatives for a copy, if Omni Management has to make copies for a homeowner there is a $25.00 fee for this service, every homeowner is entitled to a copy of these documents. The covenants can also be viewed found on the HOA Documents page of this website.

If I want to make changes, additions, or improvements to my lot what process do I need to follow?

You need to submit an Architectural Request Form to Omni Management which can be downloaded from the website or mailed to you, also a plot plan needs to be included with it marked where the changes will be on the lot, a contractor’s estimate needs to be submitted as well. After these documents are sent to Omni Management they have 30 days to process the request and a letter will be sent to the homeowner with the status of the request.

What if I have a problem with my home and it is in the interior structure?

Omni Management handles the exterior issues for the community, we can however direct you to the warranty department from the developer if the issue falls within the warranty timeline, we can give you the contacts for these types of issues, and the developer contact information for warranty issues is listed on the website.

I want to start an exterior improvement project. What should I do first?

Exterior changes require homeowners to submit a completed architectural application and plot plan first.

Are Fire Pits allowed?

On this issue, please refer to the covenants. Section 7.6 No Wood, Leaves or Garbage Burning and Section 7.30 State Code No Open Burning.

Pool Related

Can my teenage kids bring guests to the pool?

No guests are allowed in or around the pool area without the homeowner of their guests being there.

Can we play ball in the pool?

No ball playing is allowed in or around the pool due to issues in the past.

Can we wear tee shirts in the pool?

No regular tee shirts can be worn in the pool. You can wear a clean speedo or a similar type of swimwear before ever entering the pool. This health and safety law was made to help stop the spread of all viral illness, contagious skin diseases you can get from an infected person in public swimming pools. When a person comes into a public swimming pool wearing clothes, you have no idea how long they have been wearing them previously before entering the pool. Especially what was spat, wiped, spilled, or if the clothes they are wearing were used to dry something harmful to other people and the last time the clothes there wearing had or ever been washed. The tee shirts change the water chemistry and the cotton fibers clogged up the pool filter.

Where can we eat and drink at the pool?

You can eat and drink only at the designated area for eating and drinking per State Code.

Where do I sign up for swim lessons for my children?

Swimming lessons are offered by the Franklin Family Aquatic Center. Further information can be found on their website.